Refund Policy

Last updated: June 8, 2026

We want you to be happy with Sayoria. This Refund Policy explains when and how refunds are available. Refunds are processed by our Merchant of Record, Lemon Squeezy, on our behalf.

1. Free Trial Credits

Every new account receives 1,000 free credits to test the Service before making a purchase. We strongly encourage you to use these credits to evaluate voice quality, supported languages, and overall fit before subscribing or buying a top-up.

2. Subscriptions

2.1 First 7 days — money-back guarantee

If you subscribe to a monthly plan (Starter, Pro, or Business) and decide within 7 days of your initial purchase that Sayoria is not for you, we will issue a full refund — provided you have used less than 10% of the credits included in the plan. Email support@sayoria.com with your account email and the order ID from your receipt.

2.2 After 7 days or significant use

After the 7-day window, or if you have used more than 10% of monthly credits, subscription payments are non-refundable. You may cancel at any time to prevent further billing; the cancellation takes effect at the end of the current billing period, and you retain access until then.

2.3 Renewals

Automatic renewal charges are non-refundable. Please cancel before your renewal date to avoid the next charge. We send renewal reminders only when required by law in your jurisdiction.

3. Top-up Packs

3.1 Unused top-ups

If you purchased a top-up pack (Mini, Plus, or Mega) and have not used any of the credits, you may request a full refund within 14 days of purchase.

3.2 Partially or fully used top-ups

Once you have used credits from a top-up pack, that purchase is non-refundable.

4. How to Request a Refund

Send an email to support@sayoria.com including:

We review every request promptly and typically respond within 2 business days. Approved refunds are issued by Lemon Squeezy to your original payment method within 5–10 business days, depending on your bank.

5. Chargebacks

If you believe a charge was made in error, please contact us first — most issues are resolved quickly. Initiating a chargeback with your bank before contacting us may result in account suspension while the dispute is investigated.

6. Service Disruptions

In the event of an extended service outage that prevents you from using credits you have paid for, please contact us — we will either restore the lost time or issue an appropriate credit / refund.

7. Exceptions Required by Law

Nothing in this policy limits your statutory consumer rights. If you are an EU/UK consumer purchasing as an individual (not for business), you may have a 14-day "cooling-off" right to withdraw from your purchase under applicable consumer protection laws — even after you have started using the Service — subject to local rules. Contact us to invoke this right.

8. Contact

Refund questions or requests: support@sayoria.com.

Questions? Contact us at support@sayoria.com